Returns & Exchanges

At APORRO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on most items in their original condition. Our commitment to quality ensures a seamless process should your luxury jewelry not meet your expectations.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Package Your Item

  Securely place the jewelry in its original APORRO packaging, including all certificates of authenticity, pouches, and protective materials.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location to ensure tracked delivery.

• 4.
  Quality Inspection & Refund

  Once our workshop verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.